ICE TRENCH
En un tejido con mucho movimiento y caída hacen de esta prenda un must para esta primavera.
La modelo lleva una talla S.
Shipping over €80 and first exchange FREE (Except OUTLET)
Ice-coloured trench coat, made from a blend of elastane.
- Long trench coat with central buttoning.
- Shirt collar.
- Raglan sleeve.
- Cape on the upper back.
- Two welt pockets on the front.
- Wide belt loop with button closure on the cuffs.
- Unlined garment, ribbed on the inside.
COMPOSITION AND CARE
RECOMMENDATIONS AND SIZE GUIDE
OUR ADVICE
SHIPPING AND RETURNS
Shipping costs
-
Spain (Peninsula and Balearic Islands):
- Free shipping for orders over €80.
- For purchases under €80, shipping costs are €3.95 (standard shipping) or €5.95 (express shipping).
-
France:
- Free shipping for orders over €100.
- For purchases under €100, shipping costs are €5.95 (standard shipping)
-
International:
- Shipping is only €5 for orders over €150.
- For purchases under €150, shipping costs are €15.
Delivery times
-
Spain and Europe:
- Standard Shipping: 2-3 business days from payment confirmation.
- Express Shipping: Delivery in 1-2 business days.
-
Outside Europe:
- Delivery times vary between 5 and 15 business days, depending on the destination continent.
Delivery process
- Once payment is confirmed, you will receive an email notifying you that your order has left our warehouse.
- Orders are delivered to the address provided by a courier service. We recommend providing an address where the package can be received during business hours to optimize delivery.
Returns
HOW CAN I REQUEST A CHANGE TO MY ORDER?
You have 15 days from delivery of your order to request an exchange. The item must be returned to the post office within this timeframe.
Conditions for change
- Products must be in their original condition: unused, with tags and in their original packaging .
- The first exchange is free in the Iberian Peninsula and Portugal. In the Balearic Islands, the cost is €4.95 .
Process for requesting a change
- Write to us at contacto@cloytilde.es .
- We'll send you a return label and detailed instructions.
- Send the package as directed.
⚠️ Items sent without first requesting an exchange will not be accepted.
HOW CAN I REQUEST A RETURN FOR MY ORDER?
You have 15 days from delivery of your order to request a return and return the package to the post office.
Conditions for return
- Items must be unused, with tags and in their original packaging .
- Outlet products cannot be refunded in cash ; only an exchange or a voucher for the purchase amount can be requested.
- If you return a product after requesting an exchange, an additional cost of €4.50 per product will be added.
Process for requesting a refund
- Write to us at contacto@cloytilde.es .
- We'll send you a return label and detailed instructions.
- Send the package as directed.
⚠️ Items sent without a prior return request will not be accepted.
Refund
- Once received and inspected at our warehouses, the refund will be processed using the same payment method used for the purchase.
- Return costs will be deducted from the refund amount.
- This process may take approximately 10 days .
Return costs
- Peninsula and Portugal: €5
- Balearic Islands: €7
- Returns for VOUCHERS are free of charge .
📩 For any questions about exchanges or returns, please email us at contacto@cloytilde.es or use the chat on our website. We'll get back to you as soon as possible!
Choose options
We resolve your doubts
Frequently Asked Questions
In case you need assistance or you can't find the right answer, don't hesitate to send us a Whatsapp at + 34 655 247 413
Orders
Orders typically take 2-5 business days to arrive. We do offer express shipping options if you need your order faster.
Shipping costs in Spain are free for orders over €80.
Shipping costs for orders under €80 are €3.95 for standard shipping. Express shipping is available for just €5.95
The cost for international shipments is only €5 if the order exceeds €150, and €15 for orders under €150.
You can exchange your size on a product for FREE the first time, to ensure you get the correct size.
However, exchanging a product for another is considered a return, so the most advisable thing in this case is to return the product and purchase the desired product.
For more information about our return policy click here
Certifications and Quality
Our products have recognized certifications, such as OEKO-TEX® Standard 100 , which ensures the absence of harmful substances, and GOTS (Global Organic Textile Standard) , for organic products.
Yes, we prioritize the use of sustainable materials and ethical production practices. Our collection is made under standards that minimize environmental impact.
Each product undergoes thorough quality control. We use high-end fabrics and rigorous manufacturing processes to ensure durability and comfort.
Fabrics and Materials
We only work with high quality, natural and sustainable fabrics, such as organic cotton, wool, bamboo, and viscose. Both the fabric and its production have been made in Europe with eco-sustainable and durable fabric.
We recommend following the instructions indicated on the product sheet in the composition and care tab. Also, if you have any questions, do not hesitate to write to us and we will be happy to help.
Our materials come from certified suppliers in Europe and we guarantee that each fibre is sourced ethically and sustainably.
Additional information
Check out our size guide to find the best option for your measurements. If you have any questions, our customer service team can help you.
We make every effort to display colors accurately. However, colors may vary slightly due to individual monitor settings.
Let customers speak for us
Blusa ideal , suelta y muy favorecedora . Un básico en el armario
Las prendas compradas son de buena calidad y muy bonitas.
La comunicación para tallas fue perfecta y se acoplan perfectamente.
Tan bonita la americana y el pantalón como aparecen en las imágenes .
Los pantalones que suelen ser inciertos para tallar, están perfectamente hechos con una tela estupenda y adaptan genial!
Muchas gracias
Una Cazadora esencial para cualquier armario, empezando por su color, tejido y versatilidad. La puedes combinar con casi todo.
El producto es de calidad ,me ha llegado con rapidez y en buenas condiciones.Seguire comprando ropa de su marca dado que me gustan sus diseños y la relacion calidad-precio.
Tiene un algodón espectacular, suave en su justa medida, lo que lo hace muy cómodo. Por su diseño sienta espectacular. Muy recomendable. Muy contenta con la compra. 😚😊
La calidad y el diseño son lo más
Toda la ropa es preciosa, muy cómoda y sienta genial. Lo que más me gusta son los pantalones con cintura elástica.
Tengo el abrigo azul y es precioso, además muy versátil
Bonitos vestidos con telas de buena calidad y con un patronaje perfecto que hace que sienten de maravilla
Me encanta la tela, el estilo y lo que ha gustado a mis amigas. Estoy encantada!!
Tejido precioso y el estilo de la chaqueta le aporta elegancia. Me encanta
Muy comodo y versatil. El tejido de algodón todo un acierto.
Todo lo que he comprado tiene un diseño diferente y una buenísima caliy
Es ideal y sienta fenomenal! El color favorece y es más bonito que en la web.
Un básico que debes tener en tu armario, los bolsillos con tapeta lo hacen diferente y muy estiloso. Sin duda todo un acierto!!!