Gift card
Shipping over €80 and first exchange FREE (Except OUTLET)
RETURNS EXTENDED UNTIL JANUARY 10
SHIPPING AND RETURNS
Shipping costs
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Spain (Peninsula and Balearic Islands):
- Free shipping for orders over €80.
- For purchases under €80, shipping costs are €3.95 (standard shipping) or €5.95 (express shipping).
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France:
- Free shipping for orders over €100.
- For purchases under €100, shipping costs are €5.95 (standard shipping)
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International:
- Shipping only for €5 for orders over €150.
- For purchases under €150, shipping costs are €15.
Delivery times
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Spain and Europe:
- Standard shipping: 2-3 business days from payment confirmation.
- Express Shipping: delivery in 1-2 business days.
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Outside Europe:
- Delivery times vary between 5 and 15 working days, depending on the destination continent.
Delivery process
- Once payment is confirmed, you will receive an email notifying you that your order has left our warehouse.
- Orders are delivered to the address provided by a courier service. We recommend that you provide an address where the package can be received during business hours to optimize delivery.
Returns
Our return policy is 15 days, which means you have 15 days from the date your order is delivered until it is deposited at the post office.
To accept a return, items must be in the same condition that you received them, unused, with tags and in their original packaging. You will also need a receipt or proof of purchase.
To initiate a return, please write to us at contacto@cloytilde.es. If the return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent without first requesting a return will not be accepted.
If you wish to exchange the size, you will not be charged for the return or shipping costs of the new item.
If you return the product with a VOUCHER, you will not be charged for the return costs and you will be provided with a COUPON in your name so that you can use it on your next purchase.
For orders over €80, shipping costs are always free. If products from an order are returned and the value of the initial order is less than €80, return costs will be charged.
For sale or outlet items, the return costs will be deducted from the refund.
For any return questions, please write to us at contacto@cloytilde.es.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the problem and make it right.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund as well.
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We resolve your doubts
Frequently Asked Questions
In case you need assistance or you can't find the right answer, don't hesitate to send us a Whatsapp at + 34 655 247 413
Orders
Orders typically take 2-5 business days to arrive. We do offer express shipping options if you need your order faster.
Shipping costs in Spain are free for orders over €80.
Shipping costs for orders under €80 are €3.95 for standard shipping. Express shipping is available for just €5.95
The cost for international shipments is only €5 if the order exceeds €150, and €15 for orders under €150.
You can exchange your size on a product for FREE the first time, to ensure you get the correct size.
However, exchanging a product for another is considered a return, so the most advisable thing in this case is to return the product and purchase the desired product.
For more information about our return policy click here
Certifications and Quality
Our products have recognized certifications, such as OEKO-TEX® Standard 100 , which ensures the absence of harmful substances, and GOTS (Global Organic Textile Standard) , for organic products.
Yes, we prioritize the use of sustainable materials and ethical production practices. Our collection is made under standards that minimize environmental impact.
Each product undergoes thorough quality control. We use high-end fabrics and rigorous manufacturing processes to ensure durability and comfort.
Fabrics and Materials
We only work with high quality, natural and sustainable fabrics, such as organic cotton, wool, bamboo, and viscose. Both the fabric and its production have been made in Europe with eco-sustainable and durable fabric.
We recommend following the instructions indicated on the product sheet in the composition and care tab. Also, if you have any questions, do not hesitate to write to us and we will be happy to help.
Our materials come from certified suppliers in Europe and we guarantee that each fibre is sourced ethically and sustainably.
Additional information
Check out our size guide to find the best option for your measurements. If you have any questions, our customer service team can help you.
We make every effort to display colors accurately. However, colors may vary slightly due to individual monitor settings.
Let customers speak for us
Destaco sobre todo la calidad del tejido de la chaqueta, es una maravilla. Y por supuesto el diseño sencillo de estilo bomber, haciendo moderna una pata de gallo clásica, muy estilosa
No podemos estar más contentas ( como clientas) por poder contar con una marca tan auténtica, que cuida cada detalle y nos regala unas prendas con las que sentirnos diferentes .
Cada colección es referente de moda !!!
Gracias Cleo& Tilde 😍😍
Encantada con la camisa,es mucho más bonita al natural ,calidad y buen tejido que es lo que os caracteriza. Seguiré comprando 👏
La calidad, el corte y el color son súper favorecedores. El color es más bonito que en las fotos y la tela es gustosa. Feliz con mi chaqueta Cloe !
Un clásico de americana, nunca pasa de moda. Bonita tela y bien confeccionada. Sin duda me va a dar mucho juego durante bastante tiempo.
Fácil de combinar tanto con vaqueros como con pantalón de vestir. Me encanta cómo queda.
El abrigo es más bonito incluso que en la foto! Queda perfecto.
Quedan genial, la talla perfecta. Me encanta el corte del pantalón.
Estoy encantada con todos los pedidos que he hecho hasta ahora a Clö&tilde, y son varios.
A destacar el corte, la calidad de la tela, la confección en general lo que hace que siente fenomenal y tenga ese algo que lo hace diferente
El Top MISORI es muy alegre y con unos colores muy vivos. Su tejido y confección es de gran calidad. Es ideal para combinar con cualquier tipo de pantalón: vaquero, de lino...Un acierto seguro.
El top ha superado mis expectativas la tela la forma todo ideal.ya teneis clienta para tiempo gracias
Una lusa ideal en cuanto a diseño y tejido. Muy bonita. Sienta de maravilla!!!
El trench es precioso. Muy atentas.
Me encanta esta camisa, tiene un color precioso y favorecedor, la puedo combinar con distintos pantalones lisos o estampados. El tejido y la confección es de gran calidad. Sin duda fue un acierto para mi fondo de armario.