SOON
EN.01 CAPSULE
There's not much time left to enjoy our new Capsule collection. Starting February 7th, you'll be able to enjoy these very special garments. Discover them before anyone else.
KELLY TRENCH COAT
Discover our capsule collection, an exclusive, limited collection, designed for you, who are looking for unique and special garments.
It will be released on February 7th, but we want you to be the first to find out, so to do so you must subscribe to our mailing list. Why?
- Because you will have a 10% discount on the entire capsule collection .
- And early access to buy before anyone else.
Remember, this is a collection with very limited units and we want you to be the first to get these unique pieces, for us you are the first!!!!
Wide trench coat in beige
-Loose-fitting trench coat with hood.
-French sleeve.
-Two pockets on the front
-Central closure with pressure hooks.
COMPOSITION AND CARE
RECOMMENDATIONS AND SIZE GUIDE
OUR ADVICE
SHIPPING AND RETURNS
Shipping costs
-
Spain (Peninsula and Balearic Islands):
- Free shipping for orders over €80.
- For purchases under €80, shipping costs are €3.95 (standard shipping) or €5.95 (express shipping).
-
France:
- Free shipping for orders over €100.
- For purchases under €100, shipping costs are €5.95 (standard shipping)
-
International:
- Shipping is only €5 for orders over €150.
- For purchases under €150, shipping costs are €15.
Delivery times
-
Spain and Europe:
- Standard Shipping: 2-3 business days from payment confirmation.
- Express Shipping: Delivery in 1-2 business days.
-
Outside Europe:
- Delivery times vary between 5 and 15 business days, depending on the destination continent.
Delivery process
- Once payment is confirmed, you will receive an email notifying you that your order has left our warehouse.
- Orders are delivered to the address provided by a courier service. We recommend providing an address where the package can be received during business hours to optimize delivery.
Returns
HOW CAN I REQUEST A CHANGE TO MY ORDER?
You have 15 days from delivery of your order to request an exchange. The item must be returned to the post office within this timeframe.
Conditions for change
- Products must be in their original condition: unused, with tags and in their original packaging .
- The first exchange is free in the Iberian Peninsula and Portugal. In the Balearic Islands, the cost is €4.95 .
Process for requesting a change
- Write to us at contacto@cloytilde.es .
- We'll send you a return label and detailed instructions.
- Send the package as directed.
⚠️ Items sent without first requesting an exchange will not be accepted.
HOW CAN I REQUEST A RETURN FOR MY ORDER?
You have 15 days from delivery of your order to request a return and return the package to the post office.
Conditions for return
- Items must be unused, with tags and in their original packaging .
- Outlet products cannot be refunded in cash ; only an exchange or a voucher for the purchase amount can be requested.
- If you return a product after requesting an exchange, an additional cost of €4.50 per product will be added.
Process for requesting a refund
- Write to us at contacto@cloytilde.es .
- We'll send you a return label and detailed instructions.
- Send the package as directed.
⚠️ Items sent without a prior return request will not be accepted.
Refund
- Once received and inspected at our warehouses, the refund will be processed using the same payment method used for the purchase.
- Return costs will be deducted from the refund amount.
- This process may take approximately 10 days .
Return costs
- Peninsula and Portugal: €5
- Balearic Islands: €7
- Returns for VOUCHERS are free of charge .
📩 For any questions about exchanges or returns, please email us at contacto@cloytilde.es or use the chat on our website. We'll get back to you as soon as possible!
Choose options
We resolve your doubts
Frequently Asked Questions
In case you need assistance or you can't find the right answer, don't hesitate to send us a Whatsapp at + 34 655 247 413
Orders
Orders typically take 2-5 business days to arrive. We do offer express shipping options if you need your order faster.
Shipping costs in Spain are free for orders over €80.
Shipping costs for orders under €80 are €3.95 for standard shipping. Express shipping is available for just €5.95
The cost for international shipments is only €5 if the order exceeds €150, and €15 for orders under €150.
You can exchange your size on a product for FREE the first time, to ensure you get the correct size.
However, exchanging a product for another is considered a return, so the most advisable thing in this case is to return the product and purchase the desired product.
For more information about our return policy click here
Certifications and Quality
Our products have recognized certifications, such as OEKO-TEX® Standard 100 , which ensures the absence of harmful substances, and GOTS (Global Organic Textile Standard) , for organic products.
Yes, we prioritize the use of sustainable materials and ethical production practices. Our collection is made under standards that minimize environmental impact.
Each product undergoes thorough quality control. We use high-end fabrics and rigorous manufacturing processes to ensure durability and comfort.
Fabrics and Materials
We only work with high quality, natural and sustainable fabrics, such as organic cotton, wool, bamboo, and viscose. Both the fabric and its production have been made in Europe with eco-sustainable and durable fabric.
We recommend following the instructions indicated on the product sheet in the composition and care tab. Also, if you have any questions, do not hesitate to write to us and we will be happy to help.
Our materials come from certified suppliers in Europe and we guarantee that each fibre is sourced ethically and sustainably.
Additional information
Check out our size guide to find the best option for your measurements. If you have any questions, our customer service team can help you.
We make every effort to display colors accurately. However, colors may vary slightly due to individual monitor settings.
Let customers speak for us
Buscaba un pantalón burdeos, se supone que es el color de la temporada pero ha sido basta complicado de encontrar. En esta tienda elegí dos pantalones que parecían del color que buscaba, cada uno de una talla, me enviaron un mensaje para asesorarme sobre la talla y evitar devoluciones, comenté mis medidas y me enviaron uno uno en la talla correcta, así que contenta con la compra, además era el tono de burdeos que buscaba. Muchas gracias por todo
El pantalón, precioso, sienta fenomenal y el trato con la casa ha sido muy agradable, amable y tan cercano que siempre te sientes acompañado. Mil gracias
Este abrigo es una pasada de bonito y original, una pieza única sin duda, de llamar la atención 👌
Estoy muy contenta con la chaqueta. Me gusta la tela, está muy bien hecha, me queda perfecta. Es sencilla y muy posible.
Destaco sobre todo la calidad del tejido de la chaqueta, es una maravilla. Y por supuesto el diseño sencillo de estilo bomber, haciendo moderna una pata de gallo clásica, muy estilosa
No podemos estar más contentas ( como clientas) por poder contar con una marca tan auténtica, que cuida cada detalle y nos regala unas prendas con las que sentirnos diferentes .
Cada colección es referente de moda !!!
Gracias Cleo& Tilde 😍😍
Encantada con la camisa,es mucho más bonita al natural ,calidad y buen tejido que es lo que os caracteriza. Seguiré comprando 👏
La calidad, el corte y el color son súper favorecedores. El color es más bonito que en las fotos y la tela es gustosa. Feliz con mi chaqueta Cloe !
Un clásico de americana, nunca pasa de moda. Bonita tela y bien confeccionada. Sin duda me va a dar mucho juego durante bastante tiempo.
Fácil de combinar tanto con vaqueros como con pantalón de vestir. Me encanta cómo queda.
El abrigo es más bonito incluso que en la foto! Queda perfecto.
Quedan genial, la talla perfecta. Me encanta el corte del pantalón.
Estoy encantada con todos los pedidos que he hecho hasta ahora a Clö&tilde, y son varios.
A destacar el corte, la calidad de la tela, la confección en general lo que hace que siente fenomenal y tenga ese algo que lo hace diferente
El Top MISORI es muy alegre y con unos colores muy vivos. Su tejido y confección es de gran calidad. Es ideal para combinar con cualquier tipo de pantalón: vaquero, de lino...Un acierto seguro.